Support
DealersCloud support: we’re here to help.
DealersCloud support is included with every subscription: live chat and phone help during business hours (Monday to Friday, 9:00 AM to 6:00 PM ET), email at support@dealerscloud.com, onboarding and live training for new users, and a dedicated support team. Call 202.800.3331, or use the answers below about support hours, training and what is included.
Phone support
Speak directly with our dealership experts
202.800.3331Monday - Friday · 9:00 AM - 6:00 PM ET
Live chat support
Need a quick answer? Chat with a real human.
Monday - Friday · 9:00 AM - 6:00 PM ET
Start Live ChatEmail support
Perfect for detailed questions or attachments.
Technical Support
support@dealerscloud.comResponse within 24 hours
Training & onboarding
Personalized training sessions for your team
- Live video training sessions
- Recorded training materials
- Customized for your dealership
Knowledge base
Step-by-step guides, feature tutorials, and fixes for common issues.
- Getting Started Guides
- Feature Tutorials
- Troubleshooting Tips
Frequently asked questions
Quick answers to common questions
Can't find what you're looking for?
Contact Support- What are your support hours?
- Our support team is available Monday through Friday, 9:00 AM - 6:00 PM ET. For critical emergencies, our 24/7 emergency hotline is always available at 202.800.3331.
- How quickly will I receive a response?
- Live chat and phone support provide immediate assistance during business hours. Email support typically responds within 24 hours. Emergency issues are handled immediately via our 24/7 hotline.
- Do you offer training for new users?
- Yes! We provide comprehensive onboarding and training for all new customers, including live video sessions, recorded materials, and ongoing support. Training is customized for your dealership's specific needs.
- Is support included in my subscription?
- Yes, all DealersCloud subscriptions include full access to our support team, knowledge base, training materials, and regular updates at no additional cost.
- Can you help with data migration?
- Absolutely! Our team handles secure data migration from your existing systems, and the transfer is designed for zero downtime. We'll work with you to ensure a smooth transition.
- What if I have a suggestion or feature request?
- We love hearing from our customers! Contact us via email at support@dealerscloud.com with your suggestions. We actively incorporate customer feedback into our product roadmap.
Still need help?
Our support team is ready to assist you. Choose your preferred contact method.