# DealersCloud

> DealersCloud is the all-in-one platform independent dealerships run on: a cloud dealer management system (DMS) with inventory, CRM, deal desking and F&I, accounting, reporting, custom dealer websites, marketing feeds, and DealersAI in one system, built exclusively for independent dealers and trusted by 500+ of them. One login for the whole team, one record for every customer and vehicle, and one team to call for setup, training, migration, and support.

The platform replaces the patchwork most independent stores run on - a DMS from one vendor, a CRM from another, a website company, marketplace feeds, accounting software, a phone system, a chat widget, and spreadsheets - with one system in which every module works from the same data. Inventory carries the VIN decode, photos, pricing analytics, and automated feeds to the major marketplaces; the CRM holds every lead from every source with every email and text kept on the customer record; desking structures the deal with credit applications and F&I products on one worksheet and prints the sales forms instantly; accounting tracks front and back gross, payables, and receivables; reporting gives 60+ real-time metrics with automated profit/loss and compliance reports; and the custom, mobile-first, SEO-optimized dealer website runs on the same live inventory and sends its leads into the CRM.

DealersAI is the AI module of the platform. It replies to every inbound lead instantly, 24/7 - by email, by text, and in live web chat on the dealership's own website. It checks live inventory before it answers, so shoppers get real information rather than a canned autoresponder. It also answers the dealership phone: the AI Voice Employee picks up on the existing dealership number, talks with callers about actual inventory, and takes messages. Callers can always reach a person or leave a message, and the dealer gets a transcript and a recap of every call. DealersAI books appointments onto the team's schedule, hands off to a human with a full summary, and stands down the moment a customer buys or asks for a person. Because it runs inside the same system as the inventory, CRM, and calendar, it answers with real cars and books real appointments. DealersAI is built into DealersCloud, or available on its own to run alongside whatever DMS a dealership uses today - keep your current DMS and website, no migration required.

Pricing is a flat monthly subscription per dealership, quoted to the size of the store: unlimited users, no per-seat licenses, no hidden fees, and no long-term contracts. Every platform module comes standard on every plan. Core AI productivity tools (the AI description generator, re-engagement campaigns, and the dealersGPT chatbot) are included with every plan; advanced DealersAI automation, voice, appraisal, and business intelligence are premium modules priced by dealership size and AI usage. Exact figures are quoted per dealership on the pricing page. Implementation runs from demo to go-live in hours, not months, with zero downtime, and migration is handled at no extra cost. DealersCloud operates a SOC 2-aligned security program with a 99.9% uptime SLA. The company is based in Fairfax, VA, holds a 4.7-star rating on Google, and can be reached at 202.800.3331. Demo requests are followed up by a specialist who calls you back.

## Product

- [DealersCloud - All-in-One Dealer Management Software](https://www.dealerscloud.com/): One platform to run your whole dealership - DMS, CRM, inventory, desking, accounting, custom dealer websites, and DealersAI.
- [Features](https://www.dealerscloud.com/features): CRM, inventory management, deal desking, accounting, AI insights, and more in one platform.
- [Pricing](https://www.dealerscloud.com/pricing): DealersCloud is a flat monthly subscription per dealership: unlimited users, no per-seat licenses, and a price quoted to the size of your store. Core AI productivity tools are included; advanced DealersAI is priced as premium modules.
- [DealersAI](https://www.dealerscloud.com/dealersai): Answers every lead instantly, chats with shoppers on your website, answers your phone, appraises trade-ins. Available inside DealersCloud or alongside your existing DMS.
- [Why DealersCloud](https://www.dealerscloud.com/benefits): Why 500+ dealerships choose DealersCloud - AI CRM, inventory intelligence, insights, security.
- [How DealersCloud Works](https://www.dealerscloud.com/how-it-works): The four-step implementation process - from demo to go-live in as little as a few hours.
- [ROI Calculator](https://www.dealerscloud.com/roi-calculator): See how much time and money DealersCloud returns to your dealership.
- [FAQ](https://www.dealerscloud.com/faq): Answers on implementation time, data migration, security, training, integrations, and more.

## Solutions

- [AI for Your Existing DMS](https://www.dealerscloud.com/ai-for-your-existing-dms): DealersAI runs alongside the DMS you already use - keep your current system, website and phone number. No migration.
- [AI for Car Dealerships](https://www.dealerscloud.com/ai-for-car-dealerships): What AI does in a dealership - lead response, web chat, the phone, pricing and merchandising - and how to judge a vendor.
- [Buy Here Pay Here Software](https://www.dealerscloud.com/buy-here-pay-here-software): In-house financing serviced where the deals are written: schedules, payments, promises to pay, payoffs and repossessions.
- [Floor Plan Management](https://www.dealerscloud.com/floor-plan-management): Track floored inventory by lender, work curtailments as their own queue, and pay off one unit or several in a single transaction.
- [Switching Your DMS](https://www.dealerscloud.com/dms-migration): What a DMS migration involves, six questions to ask any vendor, and how DealersCloud handles it.

## Resources

- [Guides for Independent Dealers](https://www.dealerscloud.com/resources): Plain-language guides on Buy Here Pay Here compliance, floor plan curtailments, DMS migration, AI lead response and reading an aging report.

## Compare

- [Compare Dealer Management Software](https://www.dealerscloud.com/compare): What to compare beyond the monthly price, and sourced comparisons against the systems independent dealers shortlist.
- [DealersCloud compared with DealerCenter](https://www.dealerscloud.com/compare/dealercenter-alternative): A widely used dealer management system for independent and Buy Here Pay Here dealerships, sold as a set of separately priced modules. Every figure is taken from the vendor's own page and carries the date it was checked.
- [DealersCloud compared with Frazer](https://www.dealerscloud.com/compare/frazer-alternative): One of the longest-running dealer management systems for independent dealers, serving the market since 1985 at a flat published subscription. Every figure is taken from the vendor's own page and carries the date it was checked.
- [DealersCloud compared with AutoManager](https://www.dealerscloud.com/compare/automanager-alternative): A long-standing independent-dealer software provider that sells its DMS, website and CRM as three separately priced products. Every figure is taken from the vendor's own page and carries the date it was checked.

## Integrations

- [Integrations](https://www.dealerscloud.com/integrations): Lenders, marketplaces and services DealersCloud connects to - RouteOne, Dealertrack, CUDL, CARFAX and the marketplace inventory feeds.
- [RouteOne integration](https://www.dealerscloud.com/integrations/routeone): Submit credit applications to RouteOne from inside the deal, pick your lenders, and read decisions back without re-typing the customer into a second system.
- [Dealertrack integration](https://www.dealerscloud.com/integrations/dealertrack): Send credit applications to Dealertrack straight from the deal in DealersCloud, with the buyer, co-buyer and deal terms carried across automatically.
- [CUDL integration](https://www.dealerscloud.com/integrations/cudl): Submit credit applications to CUDL, the credit union lending network, from inside the deal in DealersCloud, with buyer and deal terms carried across.
- [CARFAX integration](https://www.dealerscloud.com/integrations/carfax): Vehicle history where the vehicle already lives: CARFAX connects to DealersCloud inventory and to the dealer website your shoppers browse.
- [Marketplace inventory feeds integration](https://www.dealerscloud.com/integrations/inventory-feeds): One inventory record, automatically fed to the marketplaces your shoppers use, with the leads they produce landing back in your CRM instead of a second inbox.
- [Partners and Ecosystem](https://www.dealerscloud.com/partners): The full partner list - lenders, marketplaces, vehicle history, transport and credit services DealersCloud works with.

## Glossary

- [Dealer Glossary](https://www.dealerscloud.com/glossary): Plain-language definitions of the terms independent dealers use, from front gross and curtailment to promise to pay and spot delivery.
- [Dealer management system (DMS)](https://www.dealerscloud.com/glossary/dealer-management-system): The core software a dealership runs its operations on: inventory, sales, deal paperwork and accounting in one system of record.
- [Buy Here Pay Here (BHPH)](https://www.dealerscloud.com/glossary/buy-here-pay-here): A dealership model where the store finances the customer itself and collects the payments, instead of selling the loan to an outside lender.
- [Floor plan](https://www.dealerscloud.com/glossary/floor-plan): A revolving line of credit a dealership uses to buy inventory, secured by the vehicles themselves and paid off when each unit sells.
- [Curtailment](https://www.dealerscloud.com/glossary/curtailment): A required partial paydown on a floored vehicle once it has been in inventory beyond an agreed period.
- [Promise to pay](https://www.dealerscloud.com/glossary/promise-to-pay): A recorded commitment from a customer to make a missed or upcoming payment by a specific date.
- [Front gross](https://www.dealerscloud.com/glossary/front-gross): The profit on the vehicle itself: selling price minus what the store has in the car.
- [Back gross](https://www.dealerscloud.com/glossary/back-gross): The profit made in the finance office: F&I products, and the dealership share of the finance reserve.
- [Desking](https://www.dealerscloud.com/glossary/desking): Structuring a deal - price, trade, down payment, term and rate - into payment options a customer can choose from.
- [F&I](https://www.dealerscloud.com/glossary/f-and-i): The finance office: arranging the customer financing and presenting the products sold alongside the vehicle.
- [Dealer reserve](https://www.dealerscloud.com/glossary/dealer-reserve): The portion of a financed deal the dealership earns for arranging the loan, based on the difference between the lender rate and the contract rate.
- [Reconditioning (recon)](https://www.dealerscloud.com/glossary/recon): The work done to a vehicle between acquiring it and putting it on the front line, and the cost of that work.
- [Days supply](https://www.dealerscloud.com/glossary/days-supply): How long the current inventory would last at the recent rate of sale, expressed in days.
- [Aged inventory](https://www.dealerscloud.com/glossary/aged-inventory): Vehicles that have been in stock longer than the store target, usually measured in days since acquisition.
- [VIN decode](https://www.dealerscloud.com/glossary/vin-decode): Reading a vehicle identification number to populate the year, make, model, trim and factory equipment automatically.
- [Book value](https://www.dealerscloud.com/glossary/book-value): A published estimate of what a vehicle is worth, from a valuation guide, used as a reference in appraisal and lending.
- [Appraisal](https://www.dealerscloud.com/glossary/appraisal): Determining what a dealership should pay for a vehicle, whether taken in trade or bought at auction.
- [Trade equity](https://www.dealerscloud.com/glossary/trade-equity): The difference between what a trade-in is worth and what is still owed on it.
- [Negative equity](https://www.dealerscloud.com/glossary/negative-equity): When a customer owes more on their current vehicle than it is worth.
- [Pack](https://www.dealerscloud.com/glossary/pack): An internal amount a dealership adds to the cost of every vehicle before commissionable gross is calculated.
- [BDC](https://www.dealerscloud.com/glossary/bdc): The team or function responsible for responding to inbound leads and calls and turning them into appointments.
- [Lead source](https://www.dealerscloud.com/glossary/lead-source): Where a lead came from - a marketplace, the dealership website, a phone call, or walk-in traffic.
- [Up](https://www.dealerscloud.com/glossary/up): A prospective customer arriving at the dealership, and the turn-taking system that decides who greets them.
- [Buyers order](https://www.dealerscloud.com/glossary/buyers-order): The document setting out the agreed terms of a vehicle sale: the vehicle, the price, the trade, the fees and the total.
- [We owe](https://www.dealerscloud.com/glossary/we-owe): A written record of anything the dealership promised the customer that was not delivered at the time of sale.
- [Deal jacket](https://www.dealerscloud.com/glossary/deal-jacket): The complete set of documents for a single vehicle sale, historically a paper folder and now usually digital.
- [E-contracting](https://www.dealerscloud.com/glossary/e-contracting): Signing and transmitting the finance contract electronically instead of on paper.
- [Adverse action notice](https://www.dealerscloud.com/glossary/adverse-action): The notice a customer receives when a credit application is declined or approved on less favourable terms than requested.
- [NMVTIS](https://www.dealerscloud.com/glossary/nmvtis): A national database of vehicle title, brand and salvage history, run under the US Department of Justice.
- [Title status](https://www.dealerscloud.com/glossary/title-status): Where a vehicle title is in the process of being obtained, held or transferred, tracked per unit.
- [Spot delivery](https://www.dealerscloud.com/glossary/spot-delivery): Letting a customer take the vehicle home before the financing has been finally approved by the lender.
- [Related finance company (RFC)](https://www.dealerscloud.com/glossary/related-finance-company): A separate company, affiliated with the dealership, that holds and services the notes the dealership originates.
- [Repossession](https://www.dealerscloud.com/glossary/repossession): Recovering a financed vehicle after the customer has defaulted on the loan.
- [Inventory feed](https://www.dealerscloud.com/glossary/inventory-feed): An automated export of a dealership live inventory to marketplaces and listing sites.
- [Buyers Guide](https://www.dealerscloud.com/glossary/buyers-guide): The window form the Federal Trade Commission requires on used vehicles offered for sale, stating warranty status.

## Company

- [About DealersCloud](https://www.dealerscloud.com/about): Dealers Cloud Corp of Fairfax, Virginia - who the company is, and why DealersAI is not the unrelated DealerAI.
- [Contact Us](https://www.dealerscloud.com/contact): Demos, support, and sales inquiries. Call 202.800.3331 or visit us in Fairfax, VA.
- [Support and Help Center](https://www.dealerscloud.com/support): Knowledge base, support contact, training, and answers to common questions.
- [Partner Programs](https://www.dealerscloud.com/partner-programs): Referral program and sales partner program for people who bring dealerships to DealersCloud.
- [Customer Testimonials](https://www.dealerscloud.com/testimonials): Stories from dealerships running their day-to-day on the platform.
- [Trust and Security](https://www.dealerscloud.com/trust): SOC 2-aligned platform with a 99.9% uptime SLA, encryption, multi-tenant isolation, role-based access.

## Legal

- [Privacy Policy](https://www.dealerscloud.com/privacy-policy): How DealersCloud collects, uses, and protects your personal information.
- [Terms of Service](https://www.dealerscloud.com/terms-of-service): Terms governing use of the platform, AI features, and related services.
- [Cookie Policy](https://www.dealerscloud.com/cookie-policy): How DealersCloud uses cookies and similar technologies, and how to manage preferences.