DealersCloud FAQ: answers from the team.

DealersAI is the AI module of DealersCloud, the dealer management platform for independent car dealers: the AI Employee answers every lead instantly by text, email and web chat, 24/7, using your live inventory and prices, and the AI Receptionist add-on picks up the calls your team can’t. Calling runs your calls from the browser with AI transcripts, Appraisal prices trade-ins from live market data, the AI Photo Booth (Beta) gives your exterior photos a clean new background, and Sales & CRM Intelligence shows which cars to buy and which leads to work.

Most dealerships are up and running within hours. Our team handles data migration, system configuration, and staff training to ensure a smooth transition with zero downtime.

Yes. We support migration from all major DMS systems including DealerCenter, Frazer, and others. Our team handles the entire migration process, including data cleanup and validation.

Yes. DealersCloud operates on a SOC 2-aligned security program with a 99.9% uptime SLA, industry-standard encryption, role-based access controls, and strict multi-tenant isolation. See our trust page for detail.

Yes. We provide comprehensive onboarding, live training sessions, and ongoing support. Our team is available via phone, email, and chat.

DealersCloud includes CRM, Inventory, Deal Desking & F&I, Accounting (60+ metrics), AI descriptions, and reporting (Buy Here Pay Here is quoted on request) — everything you need to run your dealership, from a single lot to a multi-rooftop group. Advanced DealersAI automation, voice, appraisal, and business intelligence are available as premium modules.

Credit applications go out from the deal through RouteOne, Dealertrack, and CUDL; CARFAX vehicle history sits on the inventory record; and inventory feeds run to Cars.com, CarGurus, and other marketplaces. DealersAI runs alongside whatever DMS a dealership uses today. See our integrations page for detail.

DealersCloud pricing is customized based on your dealership size — no per-user fees, no hidden costs, and no long-term contracts. Every plan includes the core platform (Buy Here Pay Here is quoted on request), unlimited users, dedicated support, and core AI productivity tools; advanced DealersAI automation, voice, appraisal, and business intelligence are available as premium modules. Book a demo for a custom quote.

A DMS (Dealer Management System) is an all-in-one platform that manages inventory, deals, financing, accounting, and reporting — not just customer relationships. A CRM handles leads and contacts only. DealersCloud is a full DMS with a built-in CRM and AI tools.

DealersCloud is built exclusively for independent dealers and runs the store in one system: inventory, CRM, desking, accounting, the dealer website, and marketplace feeds (Buy Here Pay Here is quoted on request). Included AI tools — vehicle descriptions, CRM re-engagement campaigns, and the dealersGPT chatbot — come with every plan, and premium DealersAI modules answer leads instantly, 24/7, by text, email and web chat, with the AI Receptionist add-on for the calls your team can’t take. Pricing is a flat monthly subscription with unlimited users, and most stores go live within hours.