⸻ Trust & Security
Security and reliability, by design.
Independent dealers trust DealersCloud with leads, customer data, financial records, and daily operations. We take that seriously.
⸻ Compliance
SOC 2 program.
DealersCloud operates under security practices aligned to the SOC 2 Type II framework, covering security, availability, processing integrity, confidentiality, and privacy.
For a copy of our current attestation letter or to discuss our control environment, contact our security team.
Contact Security TeamWhat the SOC 2 covers
- Security controls against unauthorized access
- Availability of the platform for dealership operations
- Confidentiality of your dealership and customer data
- Privacy controls for personal information
⸻ Reliability
99.9% uptime SLA.
DealersCloud is architected for high availability with redundant infrastructure, automated failover, and continuous monitoring.
⸻ Data Security
How we protect your data.
The controls behind the certification — built into the platform, not bolted on.
Encryption in transit and at rest
Industry-standard encryption applied across the platform.
Role-based access controls
Granular per-user, per-dealership, per-module permissions.
Multi-tenant isolation
Every query is scoped to your dealership — cross-tenant access blocked by design.
Audit logging
Sensitive actions recorded with user, timestamp, and context.
Backup and disaster recovery
Automated backups with documented recovery procedures.
Security monitoring
Ongoing monitoring and review of platform security posture.
⸻ Privacy
Your data stays yours.
CCPA / GDPR support
Data access and deletion requests are honored per applicable regulation. Contact our team to submit a request.
No selling of customer data
We never sell dealership or end-customer data. See our Do Not Sell My Information policy.
⸻ Responsible disclosure
Reporting a security issue.
We take responsible disclosure seriously. If you’ve found a security issue, please reach out and we’ll respond promptly.