DealersAI by DealersCloud
Keep your DMS. Add the AI that answers every lead.
DealersAI replies to every inbound lead by email, text and web chat, and answers your phone, 24/7. It is built into the DealersCloud platform - and it also runs on its own, alongside the dealer management system you already use. No migration.
The usual trade-off
Answering leads faster should not cost you your whole back office.
Most dealerships already know what the problem is. A lead comes in at nine at night, nobody sees it until the morning, and by then the shopper has heard back from three other stores. The fix on offer is usually the same: replace the system the whole store runs on, move years of deals and customers, and retrain everyone - to solve a problem that only shows up in the inbox and on the phone.
That trade-off is not necessary. DealersAI is a module of the DealersCloud platform, and it is also sold on its own. Run it beside the DMS you have, keep every process your team already knows, and let it cover the hours nobody is at a desk.
Every way a shopper reaches you, answered.
DealersAI checks live inventory before it answers, so shoppers get real information about real cars rather than a canned autoresponder. It sets appointments and hands off to a person with the full conversation attached - and it stands down the moment a customer buys or asks for a human.
- Replies to every inbound lead the moment it arrives, day or night.
- Text
- Holds a real back-and-forth by SMS and keeps it on the customer record.
- Web chat
- Answers shoppers live on your own website once you turn it on, with one-tap test drive, trade-in and financing.
- Phone
- The AI Receptionist add-on picks up the calls your team can’t, captures the caller and sends you a summary.
Running it beside your DMS
What “no migration” actually means.
Keep your current DMS and website
Your deals, your inventory records and your website stay exactly where they are. Nothing is moved, and nothing is switched off.
Works with your dealership phone number
Add the AI Receptionist, an add-on we quote separately, and it picks up the calls your team can’t on the number your customers already call. Callers always reach a human or leave a message.
A specialist sets it up with you
There is nothing to install and no IT project. A specialist configures it with you and stays on it after go-live.
Moving to the full platform later is an upgrade, not a migration
If you decide you want the whole system, you are already inside it. The AI you are running does not have to be rebuilt.
Already running DealersCloud? Then there is nothing to add - DealersAI is part of the platform. See everything DealersAI does →
Running DealerCenter, Frazer, AutoManager, Wayne Reaves or DealerSocket? Each comparison also covers how DealersAI runs beside that system: DealersCloud and DealerCenter compared, DealersCloud and Frazer compared, DealersCloud and AutoManager compared, DealersCloud and Wayne Reaves compared and DealersCloud and DealerSocket compared.
Questions
The things dealers ask first.
- Do I have to replace my DMS to use DealersAI?
- No. DealersAI is built into the DealersCloud platform and is also available on its own, so you can keep the DMS, website and phone number you already use. There is no migration.
- Does DealersAI work with DealerCenter, Frazer, AutoManager, CDK or Dealertrack?
- Yes. DealersAI runs alongside whatever DMS a dealership uses today, and the answer is the same whichever one you run. Your DMS stays the system of record - nothing is moved out of it, and there is no migration. A specialist connects your inventory and lead sources during setup, and the AI starts answering from there. There is nothing to install.
- Does AI lead response work with the DMS I already have?
- Yes. DealersAI runs alongside whatever DMS a dealership uses today, so there is no migration. A specialist connects your inventory and lead sources during setup, and there is nothing to install.
- What does it actually do when a lead comes in?
- It answers instantly by text, email and web chat, holds the conversation, sets the appointment when the shopper is ready, and hands the customer to a person with the whole conversation attached. It stands down the moment a customer buys or asks for a human.
- Does it answer the phone too?
- Yes, with the AI Receptionist, an add-on we quote separately. It picks up the calls your team can’t on your existing dealership number, captures the caller and sends you a summary. Callers always reach a human or leave a message.
- What happens if I want the whole platform later?
- It is an upgrade rather than a migration. The AI you are already running stays in place, and the rest of the platform - inventory, CRM, desking, accounting, reporting and your dealer website - comes on around it.
Glossary
Terms worth knowing
- Dealer management system (DMS)The core software a dealership runs its operations on: inventory, sales, deal paperwork and accounting in one system of record.
- Lead sourceWhere a lead came from - a marketplace, the dealership website, a phone call, or walk-in traffic.
- BDCThe team or function responsible for responding to inbound leads and calls and turning them into appointments.
- UpA prospective customer arriving at the dealership, and the turn-taking system that decides who greets them.
Guides
Read next
- Answering Dealership Leads After HoursThree ways to answer dealership leads after hours - an evening shift, an outsourced BDC or AI - what to check with each, and how to measure the change.
- AI Lead Response That Works With Your DMSEight AI lead-response options for independent dealers, compared on what each vendor publishes about working with the DMS or CRM a store already runs.
- Automating Lead Follow-Up for Small DealersWhat a small used-car store should automate in lead follow-up, what to keep human, a simple cadence, and the rules every automation has to obey.
- Best AI CRM for Independent DealersSeven AI CRM and AI lead-response options for independent used-car dealers, compared on pricing shape and what each vendor publishes about its AI.
- What Good AI Lead Response Looks LikeHow to judge AI lead response for a used-car lot: speed, after-hours cover, the hand-off to a person, and keeping the DMS you already run.
See it answer a lead on your own inventory.
A specialist will walk through how it would run beside the system you use today.
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