We're here to help
Whatever you need—quick answers, hands-on help, or training for your team—we've got you.
Emergency Support
For issues stopping your dealership from running
Live Chat Support
Need a quick answer? Chat with a real human.
Monday - Friday
10:00 AM - 7:00 PM EST
Email Support
Perfect for detailed questions or attachments.
Technical Support
support@dealerscloud.comResponse within 24 hours
Phone Support
Speak directly with our dealership experts
Monday - Friday
10:00 AM - 7:00 PM EST
Training & Onboarding
Personalized training sessions for your team
- Live video training sessions
- Recorded training materials
- Customized for your dealership
Knowledge Base
Step-by-step guides, feature tutorials, and fixes for common issues.
- Getting Started Guides
- Feature Tutorials
- Troubleshooting Tips
Frequently Asked Questions
Quick answers to common questions
What are your support hours?
Our support team is available Monday through Friday, 10:00 AM - 7:00 PM EST. For critical emergencies, our 24/7 emergency hotline is always available at 888.220.9546.
How quickly will I receive a response?
Live chat and phone support provide immediate assistance during business hours. Email support typically responds within 24 hours. Emergency issues are handled immediately via our 24/7 hotline.
Do you offer training for new users?
Yes! We provide comprehensive onboarding and training for all new customers, including live video sessions, recorded materials, and ongoing support. Training is customized for your dealership's specific needs.
Is support included in my subscription?
Yes, all DealersCloud subscriptions include full access to our support team, knowledge base, training materials, and regular updates at no additional cost.
Can you help with data migration?
Absolutely! Our team handles secure data migration from your existing systems with zero downtime. We'll work with you to ensure a smooth transition.
What if I have a suggestion or feature request?
We love hearing from our customers! Contact us via email at support@dealerscloud.com with your suggestions. We actively incorporate customer feedback into our product roadmap.
Can't find what you're looking for?
Contact SupportStill Need Help?
Our support team is ready to assist you. Choose your preferred contact method.